Frequently Asked Questions
Everything you need to know about Zebra Pen Canada's products and services.
Where can I purchase Zebra Pen products in Canada?
Our high-quality writing instruments are available directly through our online store, as well as at most major office supply retailers and fine stationery shops across Canada.
What is your shipping policy within Canada?
We offer standard shipping across all Canadian provinces and territories. Orders are typically processed within 1-2 business days, with delivery times varying based on your specific location.
Do you offer refills for your pens?
Yes, we are committed to sustainability. We offer a wide range of refills for our most popular lines, including the Steel series, Sarasa gel pens, and Z-Grip ballpoints, to help extend the life of your favorite pen.
What is your return policy?
If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery for a full refund, excluding shipping costs.
Are Zebra Pen products covered by a warranty?
Zebra Pen Canada Corp. guarantees the performance of our writing instruments. If a product is defective due to materials or workmanship, we will replace it free of charge.
Can I place a bulk order for my business or event?
Absolutely. For large volume orders or corporate inquiries, please contact our customer service team directly to discuss bulk pricing and customization options.